Message center enables MSS & ESS users to send messages to an individual, a group of users/employees, departments or Teams. User can use messaging feature on MSS web, ESS web , and MSS & ESS Mobile app. Message Center icon is available on the top right side next to welcome user text. On Mobile, user can also see the number of unread messages (if any).
User can
- Send a message to MSS or ESS user
- Send a message to multiple users
- Send a message to departments and teams
- Mark messages as read & unread
- Receive absence accept/reject messages
- Reply, reply to all, and forward the message
- Get an alert email notification for any incoming messages
- Search a message via recipient name or subject
User will not
- Be able to send a message to System users
- Receive any messages for absence requests, schedule changes or schedule published
Required Permission: FeatureMessage Center
3 tabs: Inbox, Unread, Sent
Under Inbox tab, user canView the incoming messagesReply, Reply to all (if multiple recipients), and forwardDelete a single or group of messagesMark the selected messages as read or unread
Under Unread tab, user canView the unread messages Reply, Reply to all (if multiple recipients), and forwardDelete a single or group of messagesMark the selected messages as read or unread
Under Sent tab, user canView the messages user has sent Delete a single or group of messagesForward a message
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NOTE:
- Inbox auto-refreshes after every 10 seconds to pull the new incoming messages in inbox
- Time user preferences will be retained (based on the user’s preferences)
- Employee name format is static and follows format – “Lastname, FirstName”
- Date format is static and follows the format as “week-day Day Month year”
Search for a message:
User can search for a message by either sender/recipients’ name OR subject. It will fetch the messages related to the search and display to the user. Search will be retained throughout all 3 tabs – Inbox, Unread, and Sent tab.
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Note: Unlike MSS or ESS Web Message Center, user cannot do sorting of Sender, Subject, and Date columns on Mobile.