This process will allow you to do the following on the Synerion Customer Support Portal:
- Receive Notifications: All active users will automatically receive notifications about system upgrades and maintenance windows.
- Add Users: Easily add users who will be notified of maintenance windows. These users can create Support tickets on your behalf.
- Deactivate Users: Manage your company’s users by deactivating those who no longer need access.
Getting Started
Access the Synerion Customer Support Portal at https://helpdesk.synerion.com/ and logging in with your Username and Password
Click on the icon at the top-right and go to Account Management
Adding Users
To add a new User to be included for important Synerion notifications and create Support tickets, click on Add Member at the top-right
Complete all required fields and click on Next
Upon successfully adding a new User, you will receive a confirmation page – click Finish to complete the process
Deactivate Users
To remove access for a User, click the radio button beside the User to be removed, and click on the Deactivate button at the bottom
Verify the User to be deactivated and press Next to complete the process
Updated on October 22, 2024