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Mobile App- Message center: Delete a message

User can delete a message using two ways:

Delete an individual message:

  • Tap on Message icon appearing on homepage
  • Under inbox tab, tap on 3 dots (…) icon next to a message OR tap on one of the messages
    • If user taps on the 3 dots icon, it will show the modal with an option “Delete”
    • If user taps on the message to view the message, click on the 3 dots(…), it will show the modal with an option “Delete”
  • When user taps on “Delete”, it will show a confirmation dialog
  • Tap on “Delete” appearing on confirmation dialog
  • Once message is deleted successfully, it will show the success toast message
Screens screenshot of a message  Description automatically generated

NOTE: Unlike Web, User cannot undo the delete action on Mobile

  1. Delete group of messages
    1. Tap on Message icon appearing on the home page
    2. Under inbox, unread, or sent tab, tap on edit icon (pen icon)
    3. Select the checkboxes for the messages user wants to delete
    4. Tap on 3 dots (…) icon next to search bar
    5. Tap on “Delete All” to mark the messaged unread
Screens screenshot of a phone  Description automatically generated
Updated on September 5, 2024

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