{"id":3819,"date":"2024-10-23T20:02:05","date_gmt":"2024-10-23T20:02:05","guid":{"rendered":"\/agile\/?post_type=ht_kb&#038;p=3819"},"modified":"2025-11-21T18:36:14","modified_gmt":"2025-11-21T18:36:14","slug":"managing-portal-users","status":"publish","type":"ht_kb","link":"\/agile\/knowledge-base\/managing-portal-users\/","title":{"rendered":"Managing Portal Users"},"content":{"rendered":"\n<p>This process will allow you to do the following on the Synerion Customer Support Portal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receive Notifications: <\/strong>All active users will automatically receive notifications about system upgrades and maintenance windows.<\/li>\n\n\n\n<li><strong>Add Users: <\/strong>Easily add users who will be notified of maintenance windows. These users can create Support tickets on your behalf.<\/li>\n\n\n\n<li><strong>Deactivate Users: <\/strong>Manage your company\u2019s users by deactivating those who no longer need access.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#0f53b3\"><strong>Getting Started<\/strong><\/p>\n\n\n\n<p>Access the Synerion Customer Support Portal at <a href=\"https:\/\/helpdesk.synerion.com\/\">https:\/\/helpdesk.synerion.com\/<\/a> and logging in with your Username and Password<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXd0NiwkeXXzx-d-5Nz6yzE3aghi52lMsomP4F6LdAmVx6LZ5JKDPT9Kpm-9wVOsugtZEDv8XRVxlhBt6_xylySJMq52NLETVHtglj5sb-vYgFOhMCct04S6rs-KOZlxekDus_iqKx5fYG1yJq2qnpvbnPkswWUeWK1Mce1CDUeOd6sy9X_XiQ?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" \/><\/figure>\n\n\n\n<p>Click on the icon at the top-right and go to <strong>Account Management<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdN1qWn7fkkRIeAhoiGqKhuyIy8qqUUnuoUhK-c-r6rsMCtKJJEP-FJyQHzzrXnZkrlQzgvoW3Y4VXXz0r90eoyujho3o-un4HAtfynJvm7AXuJkcNdy7ISV-7WnM_Icma5URDTYWM72UL_HFUHt52MHECZqvrdHRLPQJOxnhF-Uq_K5VRR?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#0f53b3\"><strong>Adding Users&nbsp;<\/strong><\/p>\n\n\n\n<p>To add a new User to be included for important Synerion notifications and create Support tickets, click on <strong>Add Member<\/strong> at the top-right<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXc6pRn8u4Kz-QRBVUjUkuzRxaqFPHgiN3og47w20kp_A0fh9E7gzH74HhergeBVMimpql0MQ336hpwroGfgCIOB2WoCJw9UE-wD7kXD_rsvQk360kDOKsKPEiBQhUDRW1-FG3wlVMMWsnEtFBJGhdRiKvhNf_uF1AsvqnRCqQG2gMVgambnQw?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"\" \/><\/figure>\n\n\n\n<p>Complete all required fields and click on <strong>Next<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXf64XXIsh0e9QW6KW6IM_scOjXJdhMQVqWsUbcJOxoSZgUvd7af_quYiHmuZIakjkb9y7sEhQmEG-B90oWV73bGJRrx8DPXp2shkw2W423ht5PULe8R7kqgyCoS4kwQiu6AYWukW5UzjF92bWuGz32rLQrdajGYPHKgx4i7j4EYpr7uuJ-w9w?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"\" \/><\/figure>\n\n\n\n<p>Upon successfully adding a new User, you will receive a confirmation page \u2013 click <strong>Finish<\/strong> to complete the process<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXduc_zjUFt7-i9Tjbv6HMHySa-t8fzqVBqtpV9pegIkWwsf3Jej5942KGDe1vj_R6vPzinb1BhrYzewMxuexrndlFjMY4kFYrqP1kDsoLyRtQVRucPYG4qzvEGIsPnw2KZKNtXnjYZ5oU3IJGpmsDMs_KH4idbYQUOR36os3-DG1XyaZir4qg?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#0f53b3\"><strong>Deactivate Users<\/strong>&nbsp;<\/p>\n\n\n\n<p>To remove access for a User, click the radio button beside the User to be removed, and click on the <strong>Deactivate<\/strong> button at the bottom<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXc7WOsrG1ROxJhibmBvhrASiLGjXFT4zumW2Q8xs5_59wCds2lqAmqC_QpSBHCdas3Z7Pq9hfHe4e3ETQVEWlpdC4l0vobNymmLVorhB9Vpr3p_Bw1iGjEpNwnkf_Rj_hDJdf2GcvipQLVWs2R5AcghiIaLSosaClKSpPe8QRD_h2WoIWuBbg?key=pl6N1PmULJ6tXE3fR_Q50w\" alt=\"\" \/><\/figure>\n\n\n\n<p>Verify the User to be deactivated and press <strong>Next<\/strong> to complete the process<\/p>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"338\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdTIz8zXJUjPFIGyNOmZw35OsMfdtbLAei4B4zHUAbc4HqK0bpjB3SHazqtfWWIFX6xu9ETPMijDMcUz51xIPjTwEKcQ5ilQ5wm79530fMQVghg5XgiBC17-9cfe67v3643iLdwoLHQs-v6f8L5N4gEt1E5EK2Gxm2HPKvwsjDxgxUde1twZg?key=pl6N1PmULJ6tXE3fR_Q50w\"><\/p>\n\n\n\n<p>Updated on October 22, 2024<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This process will allow you to do the following on the Synerion Customer Support Portal: Getting Started Access the Synerion Customer Support Portal at https:\/\/helpdesk.synerion.com\/ and logging in with your Username and Password Click on the icon at the top-right and go to Account Management Adding Users&nbsp; To add a&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"ht-kb-category":[286,39],"ht-kb-tag":[],"class_list":["post-3819","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-topics-2","ht_kb_category-general-topics"],"_links":{"self":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/3819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/comments?post=3819"}],"version-history":[{"count":2,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/3819\/revisions"}],"predecessor-version":[{"id":3823,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/3819\/revisions\/3823"}],"wp:attachment":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/media?parent=3819"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb-category?post=3819"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb-tag?post=3819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}