{"id":5637,"date":"2025-01-17T15:40:10","date_gmt":"2025-01-17T15:40:10","guid":{"rendered":"\/agile\/?post_type=ht_kb&#038;p=5637"},"modified":"2025-01-17T15:40:14","modified_gmt":"2025-01-17T15:40:14","slug":"ess-shift-swap-request-overview","status":"publish","type":"ht_kb","link":"\/agile\/knowledge-base\/ess-shift-swap-request-overview\/","title":{"rendered":"ESS \u2013 Shift Swap Request Overview"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-medium-font-size\">\u00a0Feature overview<\/h1>\n\n\n\n<p>Shift Swap feature allows ESS users to drop the schedule, pickup any available shifts, cancel the dropped or picked up shift. User can access this feature via <strong>Calendar<\/strong>.<\/p>\n\n\n\n<p><strong>Required Permission<\/strong>: Shift Swapping<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-blue-color has-text-color has-link-color has-medium-font-size wp-elements-7053b31f6221b9c02c203948ba9d4145\">Drop Shift<\/h2>\n\n\n\n<p>ESS user can drop a shift(schedule) via Calendar page. To drop a shift,<\/p>\n\n\n\n<p>Click on Calendar appearing on left-side dashboard<\/p>\n\n\n\n<p>Click on a schedule for the day user wants to drop <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"810\" class=\"wp-image-5638\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1.png\" alt=\"A screenshot of a calendar\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-300x152.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-1024x518.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-768x389.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-50x25.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-1536x778.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-60x30.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-1-100x51.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>On a pop-up, user can add the note (<em>optional<\/em>) and click on button \u201c<strong>Drop Shift<\/strong>\u201d <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"771\" class=\"wp-image-5640\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-300x145.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-1024x493.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-768x370.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-50x24.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-1536x740.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-60x29.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-9-100x48.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>Click on button &#8220;Confirm\u201d appearing on the confirmation dialog box <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"761\" class=\"wp-image-5642\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-300x143.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-1024x487.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-768x365.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-50x24.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-1536x731.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-60x29.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-10-100x48.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>Once shift is dropped successfully, user will see a success toast message and shows the status of dropped shift as \u201cAwaiting Pickup\u201d <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"803\" class=\"wp-image-5644\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-300x151.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-1024x514.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-768x385.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-50x25.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-1536x771.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-60x30.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-11-100x50.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n\n\n\n<p><strong><em>NOTE:<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>User cannot drop a shift in the past dates.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>User cannot drop a shift that is not within the window defined in the system setting shiftswap.minimumhoursbeforeshift window.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>User is still responsible to work on the dropped shift until it is approved by the Supervisor.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-blue-color has-text-color has-link-color has-medium-font-size wp-elements-a84276f00be79ab8814dfba491f889d0\">Cancel Shift Drop<\/h2>\n\n\n\n<p>ESS user can also cancel the dropped shift. To cancel the shift drop,<\/p>\n\n\n\n<p>Click on Calendar appearing on left-side dashboard<\/p>\n\n\n\n<p>Click on a dropped shift user wants to cancel <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"800\" class=\"wp-image-5646\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2.png\" alt=\"A screenshot of a calendar\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-300x150.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-1024x512.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-768x384.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-50x25.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-1536x768.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-60x30.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-calendar-description-automatica-2-100x50.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>On a pop-up, to cancel the shift drop, click on button \u201c<strong>Cancel Shift Drop<\/strong>\u201d <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"799\" class=\"wp-image-5648\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-300x150.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-1024x511.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-768x384.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-50x25.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-1536x767.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-60x30.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-12-100x50.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>Click on button &#8220;Confirm\u201d appearing on the confirmation dialog box <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"777\" class=\"wp-image-5650\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-300x146.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-1024x497.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-768x373.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-50x24.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-1536x746.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-60x29.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-13-100x49.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n\n\n\n<p>Once shift drop is cancelled successfully, user will see a success toast message and shift status will change back to original schedule <br><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"796\" class=\"wp-image-5652\" src=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14.png\" alt=\"A screenshot of a computer\n\nDescription automatically generated\" srcset=\"\/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14.png 1600w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-300x149.png 300w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-1024x509.png 1024w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-768x382.png 768w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-50x25.png 50w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-1536x764.png 1536w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-60x30.png 60w, \/agile\/wp-content\/uploads\/sites\/2\/2025\/01\/a-screenshot-of-a-computer-description-automatica-14-100x50.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Feature overview Shift Swap feature allows ESS users to drop the schedule, pickup any available shifts, cancel the dropped or picked up shift. User can access this feature via Calendar. Required Permission: Shift Swapping Drop Shift ESS user can drop a shift(schedule) via Calendar page. To drop a shift, Click&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"ht-kb-category":[224],"ht-kb-tag":[],"class_list":["post-5637","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ess"],"_links":{"self":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/5637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/comments?post=5637"}],"version-history":[{"count":1,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/5637\/revisions"}],"predecessor-version":[{"id":5654,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb\/5637\/revisions\/5654"}],"wp:attachment":[{"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/media?parent=5637"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb-category?post=5637"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.synerion.com\/agile\/wp-json\/wp\/v2\/ht-kb-tag?post=5637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}