{"id":2135,"date":"2025-03-19T14:39:24","date_gmt":"2025-03-19T14:39:24","guid":{"rendered":"\/enterprise\/fr\/?post_type=ht_kb&#038;p=2135"},"modified":"2025-03-19T14:39:27","modified_gmt":"2025-03-19T14:39:27","slug":"deconnexion-et-reconnexion-a-lapplication-mobile","status":"publish","type":"ht_kb","link":"\/enterprise\/fr\/knowledge-base\/deconnexion-et-reconnexion-a-lapplication-mobile\/","title":{"rendered":"D\u00e9connexion et reconnexion \u00e0 l&rsquo;application mobile"},"content":{"rendered":"\n<p>\n  Instructions \u00e9tape par \u00e9tape pour se d\u00e9connecter et se reconnecter \u00e0 l&rsquo;application afin de r\u00e9soudre les probl\u00e8mes de connectivit\u00e9 et de performance. \n<\/p>\n\n\n\n<p>\n  Ces instructions s&rsquo;appliquent \u00e0 tous les utilisateurs qui rencontrent des probl\u00e8mes de lenteur, d&rsquo;erreurs de chargement ou de connectivit\u00e9 lors de l&rsquo;utilisation de l&rsquo;application.\n<\/p>\n\n\n\n<p><strong><em>\u00c9tape 1 : D\u00e9connexion de l&rsquo;application<\/em><\/strong>\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ouvrez l&rsquo;application sur votre appareil. <br>  <\/li>\n\n\n\n<li>Acc\u00e9dez au menu Param\u00e8tres ou Profil.<br> <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"416\" height=\"900\" src=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1.png\" alt=\"\" class=\"wp-image-2136\" style=\"width:240px;height:auto\" srcset=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1.png 416w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1-139x300.png 139w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1-23x50.png 23w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1-28x60.png 28w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-1-46x100.png 46w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Localisez l&rsquo;ic\u00f4ne <strong>Param\u00e8tres<\/strong><br>  <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"2532\" src=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2.jpeg\" alt=\"\" class=\"wp-image-2138\" style=\"width:240px;height:auto\" srcset=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2.jpeg 1170w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-139x300.jpeg 139w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-473x1024.jpeg 473w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-768x1662.jpeg 768w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-23x50.jpeg 23w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-710x1536.jpeg 710w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-946x2048.jpeg 946w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-28x60.jpeg 28w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-2-46x100.jpeg 46w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appuyez sur D\u00e9connexion \u00e0 la fin de l&rsquo;\u00e9cran.<br>  <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"2532\" src=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3.jpeg\" alt=\"\" class=\"wp-image-2140\" style=\"width:250px;height:auto\" srcset=\"\/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3.jpeg 1170w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-139x300.jpeg 139w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-473x1024.jpeg 473w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-768x1662.jpeg 768w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-23x50.jpeg 23w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-710x1536.jpeg 710w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-946x2048.jpeg 946w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-28x60.jpeg 28w, \/enterprise\/wp-content\/uploads\/sites\/3\/2025\/03\/word-image-2135-3-46x100.jpeg 46w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fermez compl\u00e8tement l&rsquo;application (forcez la fermeture si n\u00e9cessaire).<br>  <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u00c9tape 2 : Effacer le cache (facultatif)<\/strong><\/h4>\n\n\n\n<p><em>Si l&rsquo;application continue \u00e0 rencontrer des probl\u00e8mes, effacez le cache avant de vous reconnecter.<\/em>\n<\/p>\n\n\n\n<p><strong>Pour Android :<\/strong>\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9dez aux Param\u00e8tres de votre appareil. <br>  <\/li>\n\n\n\n<li>Appuyez sur Apps ou Gestionnaire d&rsquo;applications. <br>  <\/li>\n\n\n\n<li>S\u00e9lectionnez l&rsquo;application dans la liste. <br>  <\/li>\n\n\n\n<li>Appuyez sur Stockage et cache. <br>  <\/li>\n\n\n\n<li>Choisissez Effacer le cache (ne s\u00e9lectionnez pas Effacer les donn\u00e9es, sauf indication contraire de l&rsquo;assistance). <br>  <\/li>\n<\/ul>\n\n\n\n<p><strong>Pour l&rsquo;iPhone :<\/strong>\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ouvrez R\u00e9glages.<br>  <\/li>\n\n\n\n<li>Faites d\u00e9filer vers le bas et touchez G\u00e9n\u00e9ral. <br>  <\/li>\n\n\n\n<li>S\u00e9lectionnez Stockage de l&rsquo;iPhone. <br>  <\/li>\n\n\n\n<li>Recherchez l&rsquo;application et touchez-la.  <br>  <\/li>\n\n\n\n<li>Appuyez sur D\u00e9charger l&rsquo;application (cela permet de supprimer les donn\u00e9es temporaires sans effacer les informations essentielles) ou d\u00e9sinstallez et r\u00e9installez l&rsquo;application si n\u00e9cessaire. <br>  <\/li>\n<\/ul>\n\n\n\n<p><strong>\u00c9tape 3 : Se reconnecter \u00e0 l&rsquo;application<\/strong>\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rouvrez l&rsquo;application.  <br>  <\/li>\n\n\n\n<li>Entrez votre nom d&rsquo;utilisateur et votre mot de passe. <br>  <\/li>\n\n\n\n<li>Appuyez sur Connexion. <br>  <\/li>\n\n\n\n<li>V\u00e9rifiez que le probl\u00e8me a \u00e9t\u00e9 r\u00e9solu. <br>  <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00e9solution des probl\u00e8mes<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous avez oubli\u00e9 votre mot de passe, utilisez l&rsquo;option Mot de passe oubli\u00e9 pour le r\u00e9initialiser. <br>  <\/li>\n\n\n\n<li>Si le probl\u00e8me persiste, supprimez l&rsquo;application et r\u00e9installez-la.  <br>  <\/li>\n\n\n\n<li>Contactez l&rsquo;assistance si le probl\u00e8me persiste apr\u00e8s avoir suivi ces \u00e9tapes.  <br>  <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Instructions \u00e9tape par \u00e9tape pour se d\u00e9connecter et se reconnecter \u00e0 l&rsquo;application afin de r\u00e9soudre les probl\u00e8mes de connectivit\u00e9 et de performance. Ces instructions s&rsquo;appliquent \u00e0 tous les utilisateurs qui rencontrent des probl\u00e8mes de lenteur, d&rsquo;erreurs de chargement ou de connectivit\u00e9 lors de l&rsquo;utilisation de l&rsquo;application. \u00c9tape 1 : D\u00e9connexion&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"ht-kb-category":[63],"ht-kb-tag":[],"class_list":["post-2135","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-application_mobile"],"_links":{"self":[{"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb\/2135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/comments?post=2135"}],"version-history":[{"count":1,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb\/2135\/revisions"}],"predecessor-version":[{"id":2142,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb\/2135\/revisions\/2142"}],"wp:attachment":[{"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/media?parent=2135"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=2135"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.synerion.com\/enterprise\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=2135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}